Revelation Helpdesk

Clear, consistent communication is at the heart of great customer service. But in the rush of a busy helpdesk day, it’s easy to end up with messages that are too long, too short, or not quite in the right tone for the situation. That’s where  AI Edit  comes in — your built-in writing partner inside Revelation helpdesk. Whether you’re drafting action notes, closing statements, or customer updates, AI Edit helps you fine-tune your message so it’s clear, professional, and on point. What Is AI Edit? AI Edit works alongside  Revelation AI Assist , but focuses specifically on improving the way you write. Instead of just checking for typos, it intelligently rewrites your text to match your chosen tone and length — without losing the meaning or technical accuracy. Because it runs on  your own Azure AI tenant , any text you send for editing stays  inside your secure Microsoft 365 environment , just like the rest of your AI queries in Revelation helpdesk. Three To...

When you’re managing a busy helpdesk, every minute counts. Between reading through long ticket histories, drafting updates, and figuring out the next step, it’s easy to lose valuable time on repetitive tasks. That’s exactly why we created  Revelation AI Assist  — to give you fast, relevant, and actionable support without ever leaving your ticket. What Is Revelation AI Ticket Assist? Revelation AI Assist is your productivity partner inside Revelation Helpdesk, powered by  your own Azure AI tenant . It uses the data already in your ticket to generate helpful outputs you can use immediately — all while keeping your ticket data, as it relates to AI queries,  inside your secure Microsoft 365 environment . Instead of switching between tools or starting from scratch, you can: Summarize complex tickets in plain language. Suggest and prioritize troubleshooting steps. Draft professional end-user responses. Analyze tone and sentiment for be...

With all the hype around Artificial Intelligence, it’s easy to forget that AI is only as valuable as the problems it solves. That’s why, when we decided to add AI into Revelation helpdesk, we didn’t just give you “an AI tool” — we introduced you to  Rai . Rai (pronounced “ Ray ”) is your built-in AI assistant, designed to work inside your tickets, help you respond faster, make decisions with more confidence, and improve clarity — all without leaving your secure Microsoft 365 environment. Who Is Rai? Rai isn’t just a piece of software bolted onto Revelation helpdesk. It’s a purpose-built AI experience, powered by Azure AI + OpenAI, that’s deeply integrated into your helpdesk workflow. With Rai, you can: Turn ticket details into clear, actionable insights in seconds. Draft professional updates without starting from scratch. Identify likely root causes and troubleshooting steps for faster resolution. Adjust tone and clarity in your written communi...

Artificial Intelligence is everywhere right now. It’s in headlines, product announcements, and marketing campaigns — sometimes with clear purpose, sometimes just so companies can say, “ We have AI, too. ” At Revelation helpdesk, we believe that’s the wrong way to approach it. AI should not be an add-on for hype’s sake. It should be introduced deliberately, with real, measurable benefits for the people who actually use it every day. That’s why our AI features — starting with AI Assist and AI Edit — were developed with one guiding principle: make them genuinely useful . Why We’re Selective About AI AI can be powerful, but it’s not magic. If implemented poorly, it can overwhelm workflows, produce unreliable results, and erode trust. That’s why we resist the temptation to “just add AI” and instead focus on targeted, practical applications. Our guiding considerations before adding any AI capability: Clear purpose – Does it solve a real problem for helpdesk teams? Proven reliability – Can it...