Revelation Helpdesk

With all the hype around Artificial Intelligence, it’s easy to forget that AI is only as valuable as the problems it solves. That’s why, when we decided to add AI into Revelation helpdesk, we didn’t just give you “an AI tool” — we introduced you to  Rai . Rai (pronounced “ Ray ”) is your built-in AI assistant, designed to work inside your tickets, help you respond faster, make decisions with more confidence, and improve clarity — all without leaving your secure Microsoft 365 environment. Who Is Rai? Rai isn’t just a piece of software bolted onto Revelation helpdesk. It’s a purpose-built AI experience, powered by Azure AI + OpenAI, that’s deeply integrated into your helpdesk workflow. With Rai, you can: Turn ticket details into clear, actionable insights in seconds. Draft professional updates without starting from scratch. Identify likely root causes and troubleshooting steps for faster resolution. Adjust tone and clarity in your written communi...

Artificial Intelligence is everywhere right now. It’s in headlines, product announcements, and marketing campaigns — sometimes with clear purpose, sometimes just so companies can say, “ We have AI, too. ” At Revelation helpdesk, we believe that’s the wrong way to approach it. AI should not be an add-on for hype’s sake. It should be introduced deliberately, with real, measurable benefits for the people who actually use it every day. That’s why our AI features — starting with AI Assist and AI Edit — were developed with one guiding principle: make them genuinely useful . Why We’re Selective About AI AI can be powerful, but it’s not magic. If implemented poorly, it can overwhelm workflows, produce unreliable results, and erode trust. That’s why we resist the temptation to “just add AI” and instead focus on targeted, practical applications. Our guiding considerations before adding any AI capability: Clear purpose – Does it solve a real problem for helpdesk teams? Proven reliability – Can it...