Meet Rai: Your AI Assistant Inside Revelation helpdesk

Half-circle chart showing Rai’s AI features: professional updates, root cause analysis, tone adjustment, data security, and actionable insights. Revelation helpdesk logo in center.
With all the hype around Artificial Intelligence, it’s easy to forget that AI is only as valuable as the problems it solves. That’s why, when we decided to add AI into Revelation helpdesk, we didn’t just give you “an AI tool” — we introduced you to Rai.


Rai (pronounced “Ray”) is your built-in AI assistant, designed to work inside your tickets, help you respond faster, make decisions with more confidence, and improve clarity — all without leaving your secure Microsoft 365 environment.


Who Is Rai?


Rai isn’t just a piece of software bolted onto Revelation helpdesk. It’s a purpose-built AI experience, powered by Azure AI + OpenAI, that’s deeply integrated into your helpdesk workflow.


With Rai, you can:

  • Turn ticket details into clear, actionable insights in seconds.
  • Draft professional updates without starting from scratch.
  • Identify likely root causes and troubleshooting steps for faster resolution.
  • Adjust tone and clarity in your written communications before they’re saved.

And because Rai is powered by your own Azure AI tenant, your ticket data, as it relates to AI queries, never leaves your secure environment.


Two Core Ways Rai Helps You Today

Two arrows toward Revelation helpdesk logo showing Rai’s functions: AI Assist for summaries and tips, AI Edit for tone and clarity.


1. AI Assist


AI Assist is like having a second pair of eyes on every ticket — instantly summarizing, organizing, and suggesting next steps. It’s built around five core modes:

  • Ticket Summary – A clear, concise overview for handoffs or quick context.
  • Troubleshooting Tips – Step-by-step diagnostics tailored to the ticket’s history.
  • Draft Response – Professional, ready-to-send client updates.
  • Root Cause Hypothesis – Likely causes based on facts and known patterns.
  • Sentiment Analysis – Understanding the customer’s mood so you can respond appropriately.


2. AI Edit


AI Edit helps you refine your written communication — whether it’s an action note, update, or closing statement. With just a click, you can:

  • Make a note more professional without losing context.
  • Shorten it for conciseness when detail isn’t needed.
  • Give it a friendlier tone when the situation calls for it.


Built for Security and Trust


We know that ticket data can contain sensitive information — so Rai’s design keeps that front and center:

  • Runs in your Microsoft 365 tenant — no shared AI models or public servers.
  • Inherits your compliance policies — so you stay aligned with existing governance.
  • Controlled by you — you decide when and how AI is used within your environment.

This isn’t just a feature choice — it’s our commitment to ensuring that AI in Revelation helpdesk is as secure as the rest of your infrastructure.


Why Rai Matters

Cartoon chat about Rai explaining it automates tasks, understands helpdesk context, uses existing data, and follows security rules. Revelation helpdesk logo at bottom.

Rai was built to help with the parts of your work that slow you down — repetitive drafting, summarizing, digging through ticket histories — so you can focus on the higher-value work of solving problems for your customers.


And unlike generic AI tools, Rai understands the context of your helpdesk because it’s operating right where you work, on the data you’ve already collected, and under the same security framework you trust.


Final Thoughts


AI should be a trusted teammate, not a distraction. Rai is here to work with you, enhancing your productivity while respecting your processes, your expertise, and your data privacy.


Next up in our series: We’ll put Rai’s AI Assist feature under the spotlight — showing you real-world scenarios where it saves time, improves clarity, and helps close tickets faster.




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