Revelation Helpdesk

When multiple departments rely on a single help desk platform, their needs can look very different. IT might be tracking system access and device setups. HR fields onboarding requests and policy questions. Facilities coordinates maintenance and room scheduling. Without customization, this variety can quickly turn into chaos. Agents end up sifting through irrelevant tickets, reports blur together, and end users get confused by forms that don’t fit their needs. A well-customized help desk solves that — giving every department a space that feels built just for them. Revelation helpdesk makes that process simple, structured, and scalable. Why Department-Specific Setups Matter Every department operates on unique priorities and processes. The HR team may need fields for employee IDs and start dates, while IT depends on categories like hardware or permissions. If everyone shares the same form, it clutters data and slows down resolution time. Customizing your help desk by department ensur...

Revelation Server 2026 (version 26.0) brings a major evolution to the on-premise experience for Revelation helpdesk customers. This release introduces a powerful AI assistant, a refreshed user interface, and an all-new mobile web app—bringing modern Revelation innovation to teams who manage their own infrastructure. Fully aligned with the latest Revelation Cloud release, this version ensures that on-prem customers enjoy the same performance, intelligence, and usability advances—while maintaining full control over where and how their system runs. What’s New in Server 2026 Rai: Your Built-In AI Assistant Server 2026 introduces Rai, Revelation’s integrated AI assistant designed to make every aspect of ticket management faster, more accurate, and more consistent. Rai helps your team: Rewrite or polish action notes for tone and clarity Summarize tickets or suggest troubleshooting steps based on ticket data Perform sentiment analysis and generate Knowledge Ba...

  In 2025, support teams are under more pressure than ever. Customers expect fast, accurate, and personalized responses—no matter where or how they submit a request. At the same time, IT environments are growing more complex, with multiple communication channels, tighter security requirements, and new tools flooding the market. For many businesses, the help desk is the front line of customer and employee experience. When it struggles, everything from productivity to client satisfaction is at risk. While technology continues to evolve, the core challenges facing help desks remain familiar—but solving them now requires modern approaches. Here are the top help desk challenges businesses face in 2025 and how to overcome them. 1. Ticket Overload and Prioritization Support requests don’t slow down—they pile up. Many organizations still rely on email inboxes or shared spreadsheets to track issues. The result? Missed requests, duplicate efforts, and frustrated end users. The solu...

Managing support requests across multiple channels often leaves businesses with scattered tickets, missed emails, and slower response times. When customers expect fast, seamless service, these gaps add unnecessary friction. That’s where help desk software integrated with Microsoft 365 can make a difference. By centralizing tickets inside the tools your team already uses—like Outlook and Teams—you create a single source of truth that reduces context switching and speeds up support. Why Microsoft 365 Is the Natural Hub for Support For many organizations, Microsoft 365 is the foundation of daily operations. Employees spend most of their time in Outlook managing communication and in Teams collaborating with colleagues. It’s not just productivity software: it’s the digital workplace where conversations, decisions, and tasks all come together. That makes Microsoft 365 a natural hub for managing support tickets. Instead of expecting agents to move between inboxes, spreadsheets, and stan...