Meet Revelation Server 2026: The Next Generation of On-Prem Support

Illustration of a telescope labeled with Revelation Server 2026 features, highlighting the Modern UI, Rai AI Assistant, Mobile Web App, and Security Features.

Revelation Server 2026 (version 26.0) brings a major evolution to the on-premise experience for Revelation helpdesk customers. This release introduces a powerful AI assistant, a refreshed user interface, and an all-new mobile web app—bringing modern Revelation innovation to teams who manage their own infrastructure.


Fully aligned with the latest Revelation Cloud release, this version ensures that on-prem customers enjoy the same performance, intelligence, and usability advances—while maintaining full control over where and how their system runs.


What’s New in Server 2026


Rai: Your Built-In AI Assistant


Server 2026 introduces Rai, Revelation’s integrated AI assistant designed to make every aspect of ticket management faster, more accurate, and more consistent.
Rai helps your team:

  • Rewrite or polish action notes for tone and clarity
  • Summarize tickets or suggest troubleshooting steps based on ticket data
  • Perform sentiment analysis and generate Knowledge Base articles
  • Even propose a likely root cause to speed up resolution times

On top of all that, Revelation AI is secure by design. Rai only accesses data inside your helpdesk—it never pulls information from external sources. And because Rai can be configured to run within your own Microsoft 365 or Azure AI environment, your organization retains full ownership and control of its data.


A Modern, More Streamlined Experience


The latest interface improvements make Revelation Server 2026 more intuitive than ever.


Key features in Revelation Server 2026 shown as colorful tiles, including Mobile Web App, Smarter Filtering, Notifications Panel, Knowledge Base Linking, Ticket Details Refresh, Storyline View, Personalized Tools, and Refreshed Admin Panel.
  • New Mobile Web App: Work tickets, access contacts, and use Rai directly from your mobile browser—no separate app required.
  • Ticket Details Refresh: Cleaner layouts, pop-out windows, a more prominent filter bar, and updated quick notes for better usability.
  • Smarter Filtering and Referencing: Search for ticket types or attachments and view related tickets at a glance.
  • Storyline View: Get a visual timeline of ticket activity by day or hour for fast reviews.
  • Notifications Panel: All @tags, alerts, and messages now live in one unified place for better visibility.
  • Personalized Tools: Reorder your Ticket Details sidebar or Pin Dock to match your workflow.
  • Knowledge Base Linking: Add or link KB articles directly in action notes or emails for quicker communication.
  • Refreshed Admin Panel: Expand or collapse the redesigned admin area to simplify configuration.

These updates reflect the same design direction as Revelation Cloud, giving on-prem teams a more modern, connected experience without changing how they work.


Bringing Modern Revelation Innovation to On-Prem Environments


Revelation Server 2026 delivers all the intelligence, usability, and speed that define Revelation today—purpose-built for organizations that manage their environments on-prem. From improved mobile access to built-in AI support, every enhancement in this release was designed to give on-prem teams access to the latest features and performance improvements found across the Revelation platform—while preserving the autonomy and control that local hosting provides.


For customers in regulated industries or those maintaining in-house infrastructure for performance or compliance reasons, Server 2026 is a significant step forward: modern capabilities, same reliability, no compromises.


Built for the Customers Who Keep Operations In-House


Revelation Server 2026 reinforces our commitment to customers managing their systems locally. It brings the next generation of Revelation’s capabilities directly to the environments that depend on them most—secure, controlled, and entirely under your management.


Whether you’re supporting internal IT users, external clients, or a complex mix of both, the newest version of Revelation Server gives you a cleaner, faster, more flexible platform built for on-prem success.


It’s the modern helpdesk experience, without leaving your infrastructure behind.


Security & Control, Without Compromise


Every feature in Revelation Server 2026—especially Rai—was designed with data protection in mind.
Because AI processing happens within your Microsoft 365 or Azure AI environment, your organization keeps ownership and visibility over all data interactions. Revelation never stores AI prompts or responses outside your system.


Tickets assisted by Rai are clearly identified in the interface for easy tracking, giving admins and managers full insight into AI-supported activity while maintaining compliance with internal security standards.


A Modern Helpdesk, On Your Terms


Revelation Server 2026 represents more than a version update—it’s a reaffirmation of our commitment to customers who rely on on-prem infrastructure. With a reimagined interface, smarter automation, and enhanced mobility, this release gives your team the tools to deliver better service and stay fully in control.

Discover Revelation →

Modern capabilities, powerful AI, and seamless usability—all designed to keep your support operations running at their best.



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