AI Suggest: Bringing Clarity to Ticket Descriptions

Every helpdesk team has seen it: a ticket description that says only “Help,” or one that buries the real issue under a wall of text. Those tickets slow things down. They make queues harder to read, harder to sort, and harder to prioritize.

AI Suggest, the newest feature added to Revelation helpdesk’s Rai, helps agents bring order and clarity to those moments. It doesn’t rewrite tickets on its own without user input: instead, it works alongside your team, offering clearer language that makes your queue easier to understand and your reports easier to trust.

Built to Clarify, Not Replace

AI Suggest analyzes a ticket’s description and proposes a refined version that captures the real intent of the request.

Agents can review that suggestion, make edits, and choose whether to apply it. Nothing changes automatically: every update remains in human hands.

This helps teams:

• Maintain consistent, easy-to-scan descriptions across the queue
• Cut down on confusion when tickets move between agents or departments
• Keep reporting data clean without extra administrative work

It’s a small adjustment that adds up to a more organized, more accurate helpdesk experience.

Designed for Everyday Workflow

AI Suggest can be used at any point during a ticket’s life — when it’s first logged, after new action notes are added, or during periodic queue clean-up.

Admins can even decide whether to allow automatic suggestions to appear when accuracy is low or keep it fully manual so agents prompt Rai only when needed. Either way, the goal is the same: make every ticket easier to understand at a glance.

Transparency and Trust Built-In

Every suggestion includes a confidence score and a brief explanation of why Rai proposed the change, so agents know what influenced the recommendation.

And, as always, all Revelation AI activity happens securely inside your organization’s own Microsoft 365 and Azure AI environment: your data stays within your tenant, under your compliance and governance policies.

A Clearer Queue, a Smarter Helpdesk

AI Suggest reflects Revelation’s ongoing approach to AI: practical tools that help support teams do their best work.

By giving agents quick, intelligent suggestions (and never taking ticket control away) Rai helps every queue stay readable, reliable, and ready for action.

Explore AI Suggest in Revelation helpdesk to see how a little clarity can go a long way.

Interested in learning more about Rai?

Read our blog series breaking down how Rai takes Revelation helpdesk to the next level, or schedule a demo to see how Rai can work for your business.

Schedule a Demo Read the Blog Series

Bring clarity to every ticket with AI Suggest, the newest AI tool available with Revelation helpdesk — smarter summaries, cleaner queues, and more accurate reporting.