The Future of Revelation helpdesk Licensing
For more than two decades, Revelation helpdesk has helped organizations manage requests, track work, improve accountability, and deliver better service to their internal and external customers. During that time, we've been fortunate to build relationships with organizations that have remained with us for 10, 15, and in some cases nearly 20 years. Those long-term partnerships are something we're incredibly proud of. As we look toward the future of Revelation helpdesk, we're making an important change to how the product is licensed. At the end of this year (2026), we will be retiring our perpetual lifetime licensing model and standardize around Annual Subscription, Multi-Year Subscription, and Site License agreements. While licensing changes rarely generate the excitement of new features or product enhancements, they play an important role in ensuring the long-term health of the platform. By aligning our licensing model with the realities of modern software developmen...