Have You Used Revelation on Your Mobile Device Lately?



If it's been a while since you last opened Revelation on your phone, this is your sign to give it another look.


As part of our ongoing UI refresh, Revelation’s web app is now fully responsive and designed to work seamlessly on any mobile device. That means no more legacy apps, no extra downloads, and no clunky navigation.


What’s New on Mobile?


Last year, the decision was made to deprecate our legacy iOS and Google apps in order to move towards a native web app. With the latest September 2025 release, that vision has been realized.


Within our native web app, you can:

  • Log a ticket
  • View and manage open tickets
  • Jump to a specific ticket
  • Work tickets in real time
  • Access your Revelation Contacts
  • Use AI to help categorize, prioritize, or draft responses on the fly (if enabled)

This responsive mobile experience replaces our legacy downloadable apps, consolidating Revelation’s essential functionality into one seamless place. No separate apps. No switching between tools. No downloads. Just a faster, more unified way to work.


Rai (Revelation AI), Now in Your Pocket


Revelation’s AI tools—AI Edit and AI Assist—are fully accessible within the mobile web app. That means you can improve clarity, troubleshoot tickets, or generate smart suggestions for responses directly from your phone.


Whether you're triaging on the go or closing tickets after hours, Rai is right there when you need it without needing to switch devices.


Mobile Ticketing for Self Service Users


Traditionally, mobile access has been reserved for licensed users only – but that's not the case anymore. If you have self-service enabled, your end users can now log and interact with their tickets with the new Web App also.


They can:

  • Log into the web app and see their existing tickets
  • View a list of their open requests
  • Access and update individual tickets

Want to help your end users get started? Try sharing this:

“You can now access our helpdesk on your phone. Just visit [Your URL] in your mobile browser—no app needed.”

Ready to Try It?


There’s nothing new to install. Just open your Revelation site on your phone’s browser and sign in.


If you haven’t seen the new mobile experience yet, we encourage you to give it a try—and let us know how it’s working for your team.




Comments

Post a Comment

Popular posts from this blog

Best Ticketing Systems for Internal IT and Business Support Teams (2025 Edition)

Image
Searching for the best ticketing system to support your team? You’re not alone—and if you've already dipped into a few comparison articles, you’ve likely noticed two things: they all recommend the same heavy hitters, and most of them aren’t built with your type of team in mind. If you’re managing internal IT, HR, facilities, or business operations, you probably don’t need a bloated ITSM platform or a tool that feels more like a sales support suite than a system for tracking real work. This list focuses on ticketing systems designed for internal support , with a range of tools that balance usability, flexibility, and scale. Whether you're handling requests for 30 or 3,000 users, these platforms are built to help teams stay organized, responsive, and accountable. 5 Best Ticketing Systems for Internal IT Ticketing System Best For Microsoft 365 Integration Teams Support Automation & SLAs Reporting Price Range ...
Read more

Help Desk Software Comparison: Choose the Best Solution for Your Business

Image
  Selecting the right help desk software is crucial for businesses that want to improve customer service, streamline IT support, and enhance workflow automation. With so many options available, though, it can be overwhelming to find the best fit for your needs. This help desk software comparison guide breaks down some of the key features, strengths, and weaknesses of different help desk solutions, helping you make an informed decision. What to Look for in Help Desk Software Before diving into this help desk software comparison, it’s important to understand what separates a good help desk system from an average one. Here are some critical factors to consider: 1. Ticketing & Automation A help desk system should allow users to submit, track, and resolve tickets efficiently. Advanced platforms also provide: Automated ticket assignment based on rules. Custom workflows to streamline issue resolution. Escalation policies to ensure urgent issues ge...
Read more

Automated Ticketing Systems: Boost Efficiency and Customer Satisfaction

Image
  While we all know customer support plays a pivotal role in maintaining customer loyalty and driving business growth, many companies still struggle with slow response times and inefficient ticket management, leading to frustrated customers and overwhelmed support teams. Enter the automated ticketing system – a powerful solution that's transforming the landscape of customer support. Automated ticketing systems offer a range of benefits, from saving precious time to significantly improving response rates and enhancing overall customer satisfaction. As increasing numbers of businesses recognize the value of streamlined support processes, various solutions have emerged. The market includes platforms like Revelation helpdesk, which this article explores in greater depth. First, let's examine how automated ticketing systems are revolutionizing customer support and why your business should consider implementing one. What Are Automated Ticketing Systems? An automated ticketing sys...
Read more